Refund policy
Returns and Refunds
To request a return or report a problem with your order, contact Mouses n' Such at info@mousesnsuch.com Include your order number and details of your request.
Made-to-order items
Most of our mats are printed to order. Because each item is made specifically for you, we don't accept change-of-mind returns on these — but you're fully covered if anything is wrong with your order (see Damaged, defective, or incorrect goods below).
EU customers — right of withdrawal
If you are a consumer in the European Union, you generally have the right to cancel your purchase within 14 days of receiving your goods, without giving a reason. Please note that under EU law, goods made to your specifications or clearly personalized may be exempt from this right. Where the right applies, email us within the period with a clear statement that you wish to cancel, and send the goods back within 14 days of notifying us.
You may inspect goods as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. Original packaging is appreciated but not required to exercise your statutory withdrawal right.
US, Canada & international customers
For orders outside the EU, change-of-mind returns on made-to-order items aren't available, since each piece is produced specifically for you. You are, however, always covered if your order arrives damaged, defective, or incorrect — see below.
Return shipping
Where a change-of-mind return applies (EU statutory right), you are responsible for the direct cost of return shipping. Contact us for return instructions before sending anything back.
Refunds
For a valid EU withdrawal, we will refund the payments received, including the cost of our least expensive standard outbound delivery option, within 14 days of being informed of your cancellation. We may withhold the refund until we receive the returned goods or you provide proof of return, whichever is first. Refunds are issued to your original payment method, with no refund fees. Additional costs for upgraded shipping options are not refundable.
Damaged, defective, or incorrect goods
This applies to every customer, everywhere. If your order arrives damaged, defective, or doesn't match what you ordered, email info@mousesnsuch.com with your order number and photos where possible. We'll arrange a replacement or refund and cover any necessary return costs when the problem is on our end. Your statutory consumer rights remain unaffected.
Exchanges
Want a different item? Email us and we'll go through the options.
Contact
Mouses n' Such
Absveen 22
2211 EV Noordwijkerhout
The Netherlands
Email: info@mousesnsuch.com